Transfers Each attendee must have a Sched profile with a unique email address to schedule sessions. Update the ticket information on Eventbrite to transfer a ticket to Sched. Follow these steps to update attendee information on Eventbrite:
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- Log into your admin account for Eventbrite.com.
- Go to your "Manage" page for the event.
- Go to Manage Attendees => Orders.
- Search for the attendee by name or email.
- Select "Edit Attendee Info" and update the attendee's information.
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- Save changes. The updated attendee information will sync with your Sched site within 15 minutes.
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Refunds and Cancellations If you allow refunds and cancellations, you need to manage these in both Eventbrite and Sched. Refunds processed in Eventbrite will not remove the attendee from Sched.
- Provide the refund to your attendee on Eventbrite. How to refund an order in Eventbrite.
- In your Sched control panel, go to Settings => Eventbrite. The refund/cancellation will show up here. Existing ticket holders will be fully synced every 15 minutes.
- Click "Clear Entire Schedule" to release their spots to other attendees. You can also choose to remove that user from your event.
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