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Ticket Rules

Attendees can add unlimited sessions if no ticket rules are set. If your tickets allow access to days or activity types, set up ticket rules to limit what attendees can add. Add rules for all ticket types, if you add them for one.


Set Up Ticket Rules

  1. Once the Session Types have been set, you can now set up the ticket rules. Adding ticket rules will let the Event Planners make sure that attendees can only add the sessions that are included in their tickets.
  2. Go to Settings > Eventbrite.
  3. Click Set Up next to the ticket type.
  4. Select the appropriate restrictions. For clarity’s sake, you can name the rule.
  5. Click Add Rule.
  6. Add additional rules and click Save Ticket when you’re done.

Learn how to Set Up Ticket Rules:


Ticket Names

You can also rename your Tickets.

1. Go to Settings > Eventbrite.
2. Click Set Up next to the ticket type.
3. Change the name under Ticket Name
4. Click Save


Cumulative

Tickets are not cumulative. If attendees have many tickets of the same kind, they can add sessions that each of those tickets allows. When tickets are non-cumulative, having multiple copies of the same ticket does not let attendees select more sessions — instead, it reserves multiple seats in the same session they register for.

All attendees need their own Sched account. This is not a way for attendees to sign up many people under one account.

If you have the Boost or Ultra plan, attendees with many tickets of the same kind will be able to reserve the spots. The ticket rules must be set to non-cumulative to make this possible.

Switch the toggle to make tickets cumulative: when this is on, tickets of the same type are combined under the rule. For example, with a ticket rule of “1 session,” having two tickets of the same type allows attendees to register for two different sessions. When the toggle is off (non-cumulative), the same 2 tickets will instead reserve 2 spots in the same session.


Multiple Rules Under One Ticket

Add many rules to limits the number of sessions for many days or the number of sessions of a certain type.

Create a ticket that would allow 3 Astronaut Training sessions, and 1 History session.

The first rule (3 Astronaut Training sessions):

  • 3 sessions
  • on all days
  • session type Astronaut Training

The second rule (1 History session):

  • 1 session
  • on all days
  • session type History

FAQ

1. I can’t set ticket rules, I can’t see the sessions under “Across this Session Types”
Sessions need to have Session Types to set up Ticket Rules since Event Planners will create rules using the Session Types.

2. I set the ticket rule that the attendee can only add this SPECIFIC session type, why does this attendee can add a session that has a different session type?
If all of the Session Types are not added in Any Ticket Rules, attendees can add them regardless of the ticket they have. If you want to limit the Attendee to pick only the Sessions that are only part of their ticket, make sure to add all Session Types in the Ticket Rules.