Sched - Ticketing

Sched’s ticketing feature allows you to manage how attendees access sessions, days, and activities in your event. By setting up tickets, you can define different access levels, for example, VIP passes, single-day access, or workshop-only attendees, and control which sessions each group can join.

If ticketing is not enabled, all attendees can freely add any session to their personal schedules without restrictions. If ticketing is enabled but no ticket rules are set, attendees can still add any session type without limitation.

To restrict access, for example, allowing certain tickets to only join specific days or session types, you’ll need to create ticket rules.

Ticket Setup in Sched

Before You Begin
Before adding tickets, make sure:

• Registration is enabled for your event.
•  You’ve now decided whether your tickets will be free or paid. If your tickets are paid, check the Stripe Integration Guide for details on setting up and managing your payment options 
• You’ve connected your Stripe account (if you plan to charge for tickets).

Step 1: Enable Ticketing

Before adding tickets, make sure the Registration form is enabled in your event’s Registration tab. If you haven’t set up your registration form yet, check the Sched Registration Guide first. Once your registration form is complete, return to this guide to continue setting up your event tickets.

Step 2: Add a Ticket

Create your ticket types (e.g., General Admission, VIP, Workshop Pass). 
Attendees can add unlimited sessions of any kind if no tickets are created and no ticket rules are set up. If you have groups or segments of attendees that have access to days or activity types, set up tickets and create ticket rules to limit what attendees can add to their personal schedules.

1. Go to Control Panel > Registration
2. Toggle on the ‘Enable Registration‘ button under the Registration Form tab
3. Click Tickets and choose Sched (as your ticketing platform), then click on the “+” button to add your first ticket
4. Click ” Add ticket“.

Step 3: Customize Your Ticket

Edit the ticket’s name, description, price, availability dates, and quantity.

1. Click the ticket you want to edit.
2. Set the ticket name & description.
3. Ticket Key – Each ticket automatically gets a unique key. You can keep the auto-generated one or replace it with your own if you plan to match it with the attendee spreadsheet.
4. Set sales dates (start & end).
5. Set quantity (leave blank for unlimited). If you don’t set a quantity available, it will automatically default to an unlimited quantity for sale.
6. Set price (leave blank for a free ticket).
   Important: You must connect to your Stripe account before setting the ticket prices and starting to sell them.
7. Click on the ‘Save Ticket’ button.

Step 4: Limit Ticket Purchases (Optional)

Decide whether attendees can purchase multiple tickets or only one per person.

Limit Attendee To Purchase One Ticket
This feature allows you to limit each attendee to purchasing only one ticket for your event. Please note that while this feature is active, transferring tickets to other attendees will be disabled.

Need to transfer an attendee ticket? Reach out to us at support@sched.com for further assistance.

Step 5:  Add a Coupon Code (Optional)

To offer discounts, create coupon codes under the Coupon section.
Coupons can apply to specific ticket types or all tickets and can be set with usage limits or expiration dates.

Adding a Coupon Code

On your event page, you can create coupon codes that attendees can use when purchasing tickets. Coupons can be set up based on the type of discount or access you want to offer.

When adding a coupon, choose one of the following coupon types:

• Ticket-level discount – Applies a discount to a specific ticket type. This can be either a percentage discount, such as 50% off, or a fixed amount discount, such as $50 off.
• Order total discount – Applies a discount to the attendee’s total order amount. This can also be either a percentage discount or a fixed amount discount.
• Reveal hidden ticket – Reveals a hidden ticket so attendees can access and purchase it using the coupon code.

Please note that if you choose Reveal hidden ticket, the percentage or fixed amount discount will not be shown, since this coupon type is used only to reveal access to a hidden ticket.

You can create coupon codes immediately after choosing to use Sched Ticketing, even if you have not created tickets yet or connected to Stripe. Once created, share the coupon codes with your attendees so they can apply the coupon during purchase.

Steps to use it in your event:

1. Go to Control Panel > Registration > Coupons
2. Click on the ‘+‘ button to add new coupons
3. After filling out the fields, click the ‘Add Coupon’ button

Step 6:  Add a Secret Ticket (Optional)

If you want to offer exclusive access tickets (for example, to sponsors, staff, or VIPs), mark them as Secret Tickets. Secret tickets are hidden from the public registration page and are only accessible via a direct link.

Adding a Secret Ticket Coupon Code

This will enable you to show special ticket options to only those who have the unlock or coupon code for the ticket.

How to hide a specific ticket type

1. Go to your event’s Control Panel > Registration.
2. In the Tickets section, hover your mouse over the ticket you’d like to hide.
3. When you hover over the ticket, you will see an option to Edit. Click on the arrow pointing downwards ▼ to access a dropdown menu.
4. From the menu, select the option Hide Ticket.
   
   The hidden tickets will be visible in the checkout interface only when an attendee enters the secret coupon code to unlock them.
   

How to add a secret coupon code

1. Go to your event’s Control Panel > Registration
2. Under the Coupons section, click on the ‘+‘ icon to add a coupon.
3. In the Coupon Type, select the Reveal Hidden Ticket option from the dropdown menu.
4. Fill out the fields, and when done, click on the Add Coupon button.

Step 7: Set Up Ticket Rules

Control which sessions or days ticket holders can access.

By default, attendees can add unlimited sessions unless ticket rules are applied. Ticket rules let you control which sessions ticket holders can access, by day, session type, number of sessions, or even session limits on specific days. If you apply rules to one ticket type, it’s recommended that rules be added for all ticket types.

You can apply multiple rules to a single ticket.

Example Scenario:
The event planner wants General Admission ticket holders to select only 2 sessions total across March 24, 2025, limited to sessions under the Keynote and Workshop types.

Watch this video to see where to set these rules and how to configure this scenario.

Allow Attendees to Reserve More Sessions with Each Additional Ticket (Cumulative)

By default, buying more than one of the same ticket type does not increase how many sessions an attendee can select — see Step 2.

If you’d rather let attendees unlock an extra session for each extra ticket of the same type they buy, you can turn this on per ticket type:

1. Go to Control Panel > Registration > Tickets
2. Click the ticket type you want to edit
3. Turn on “Allow attendees to reserve more sessions with each additional ticket“
4. Click Save Ticket Rules.
   

For example, if a ticket type allows 1 session and this option is on, an attendee with 3 of that ticket can select 3 sessions instead of 1.

This is off by default and set per ticket type — turning it on for one ticket doesn’t affect any others.

Note: Cumulative only applies if a ticket rule is already set up for that ticket type; there’s nothing to turn on if there’s no rule limiting sessions. It’s most useful when a rule limits sessions per ticket (e.g., “1 session per ticket”). If a ticket type has unlimited sessions, there’s no need to turn this on. This works best for tickets meant to act like an add-on, where each extra ticket purchased is meant to unlock one more session. 

Final Step: Customize Ticket Warnings

Add or edit warning messages that appear when attendees exceed their limits or lack access.

Ticket Warnings

Ticket warnings are shown when an attendee doesn’t have permission to add a session due to ticket rules. You may customize your own ticket warnings or use the default warnings we have in this feature.

Set Your Ticket Warnings:

1. Go to Control Panel > Registration.
2. Click Tickets > “…” button on the upper right part.
3. Customize Ticket warning.
4. Click Save.

Reporting

Go to the Reports Tab under the Tickets section.

• Buyers
  Includes a list of all issued tickets, the buyer’s details, and any attendee assignments. Use this to track who purchased tickets and how they were distributed. Helpful for reconciling payments or managing multiple purchases by one person.
• Attendees with/ Tickets
  Shows attendees who have assigned tickets, including their names and email addresses. Also includes the original buyer. Use this to confirm who successfully registered and has an active ticket. 
• Attendees w/out Tickets
  Lists attendees who registered but don’t have any tickets assigned.
• Attendees w/ Extra Tickets
  Displays attendees assigned to multiple tickets. Helps maintain accurate ticket counts and avoid overbooking.
• Unassigned Tickets
  Contains guest checkout tickets that haven’t been assigned to a specific attendee yet, including the name of the buyer. When buyers purchase tickets for others but haven’t yet provided their names or emails.