Sched Paid Registration FAQ

Setup

What is Stripe?

Stripe is an international online payment processing platform that processes credit card charges on your behalf. Sched has enabled an integration with Stripe to allow your attendees to quickly and seamlessly pay for event tickets and donations with any major credit card.

How do I setup paid registration for my event?

You can setup paid registration for your event in a few steps:

1. Create a Stripe account
2. Connect your Stripe account to Sched and
3. Set your registration fee

Your attendees will be charged the attendance fee and service fees. Your funds less Stripe fees will be deposited directly in your organization’s bank account.

Can I use paid registration if I live outside the US?

Currently, to be able to integrate Stripe with your Sched event, your Stripe account will need to be US based. However, you can accept payments from across the world.

What if I don’t have a Stripe account?

So that Sched can process payments for your purchases, donations and/or cash gifts, we require a connection to Stripe's platform. When you create a Stripe account, you will securely connect to your organization's bank account. As you collect funds through Sched, Stripe will transfer these funds directly into your bank account.

Yes. Super quick. And it's free to sign up. Provide a few details and securely connect your organization's bank account, and you'll be ready to start collecting payments. You can read more on Stripe's website about getting started.

Yes, absolutely! Learn more here.

How to disable Stripe after enabling it?

Please reach out to us at support@sched.com, and we would be happy to help disconnect your Stripe account from your Sched event.

Attendee Management

How to send receipt to attendee on successful registration

You can set this up within your Stripe account. Sched does not send a receipt to the purchaser.

Purchaser didn’t receive their receipt can I re-send it?

Yes, you can resend a receipt from within your Stripe control panel like this

Why did an attendee's card get declined?

Sched does not reject transactions or validate credit card information. If a card was declined, refer to Stripe's documentation on card declines for more information and troubleshooting.

Proof of purchase

Attendees will receive a receipt after purchase.

Fees, Payments, Refunds, and Taxes

What charges and fees are there? 4 parties are involved in the transaction:

Attendee
Event Organizer
Stripe, and
Sched

Attendees- Are charged the registration fee + Sched’s service fee

When Stripe process the payment, Sched service fee is sent to our Stripe account at the point of the transaction.

For example: Registration fee = $10 Attendee will be charged $10.50 (5% Sched’s service fee) On successful transaction… Sched’s Stripe account will gain $.50 Event organizer will be paying the Stripe processing fee- 2.9% + $0.30 I.e. $10.50 * 2.9% + $0.30 = $0.60 Event organizer will get ($10.50 - $.50 - $0.60) = $9.40 in their Stripe account.

What currencies does Stripe support?

Over 135 currencies and multiple payment methods are supported. For more info, check this out.

Stripe's International Payment fees

For international cards, add 1%.
If currency conversion is required, add 1%.

How do I process a refund?

This will need to be done from within your Stripe account. Please note that refunding a ticket does not remove the user from your Sched event automatically. You will need to remove them manually from your event page.

Sales tax

There is a probability that your organization will need to collect and remit Sales Tax to the proper taxing authorities.
Stripe’s help document on tax can be found here.

How am I paid for ticket purchases?

Registration fee sans any service fee is added to your Stripe account balance immediately. There is no separate process.