--- title: Messages description: "Customizing Email Announcements Use this option to send general announcements such as registration details, parking instructions, or sponsor messages. Steps: Go to the Communication tab and select Mes" --- [Skip to content](https://support.sched.com/knowledge/messages#main-content) English Show submenu for translations [Contact us](https://support.sched.com/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://support.sched.com/tickets-view?hsLang=en) ![sched-logo.svg\]](https://support.sched.com/hubfs/sched-logo.svg) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://support.sched.com/knowledge/kb-tickets/new) - [Customer portal](https://support.sched.com/tickets-view) - [Go to sched.com](https://sched.com/) [Go to sched.com](https://sched.com/) Support Center - There are no suggestions because the search field is empty. 1. [Help Center](https://support.sched.com/knowledge?hsLang=en) 2. [Managing Attendees](https://support.sched.com/knowledge/managing-attendees?hsLang=en) # Messages - [By Role (Everybody, Attendees, Speakers, Sponsors, etc)](https://support.sched.com/knowledge/messages#role) - [By Tag](https://support.sched.com/knowledge/messages#tag) - [By Status (Waitlisted, Without a Schedule, etc)](https://support.sched.com/knowledge/messages#status) - [By Session](https://support.sched.com/knowledge/messages#session) - [By Registration and Ticket Status](https://support.sched.com/knowledge/messages#registration) - [Individual Participants](https://support.sched.com/knowledge/messages#individual) ![Email Speakers](https://support.sched.com/hs-fs/hubfs/Knowledge%20Base%20Import/Custom-Header-1024x702-1.png?width=640&height=439&name=Custom-Header-1024x702-1.png) [Customizing Email Announcements](https://sched.com/guide/customize-your-emails/) --- ### Step-by-Step Messaging Tutorial     --- ### **Messaging by Role (Everyone, Attendees, Speakers, Sponsors, etc.)** Use this option to send general announcements such as registration details, parking instructions, or sponsor messages. **Steps:** 1. Go to the **Communication** tab and select **Messages**. 2. Choose the participant role you wish to message. 3. Complete the subject and message fields. 4. Choose to send the message immediately or schedule it for later.![Image 20](https://sched.com/wp-content/uploads/2021/02/image-20.avif) --- ### **Messaging by Tag** **Tags** let you group participants (e.g., *speakers*, *VIPs*, *first-time attendees*) so you can send targeted messages. *Note: Tags are only visible to administrators.* **Tag Rules** - No quotes (“) or newlines - Under 255 characters - Separate multiple tags with commas - *(Example: speaker, VIP, first-time attendee)* **How to Send a Message by Tag** 1. Go to the **Communication** tab and click **Messages**. 2. Under **Message Type**, select **Attendees w/ a tag**. 3. From the **Send To** dropdown, choose the tag. 4. *(You’ll see how many people are tagged.)* 5. Add your **subject** and write your **message**. 6. Choose to **send now** or **schedule for later**. ![Image 1 2](https://sched.com/wp-content/uploads/2021/02/image-1-2.avif) Need help adding tags? [Check this guide on how to add People Tags.](https://sched.com/guide/add-people-tags/) --- ### **Messaging by Status (Waitlisted, No Schedule, etc.)** Notify attendees who are waitlisted or have not added sessions to their schedule. **Steps:** 1. Go to the **Messages** section. 2. Select the appropriate group from the **Send New Message** area (e.g., Waitlisted Attendees). 3. Fill out the message form. 4. Send immediately or schedule for later.![Image 2 2](https://sched.com/wp-content/uploads/2021/02/image-2-2.avif) --- ### **Messaging by Session** Send updates to participants of a specific session, such as time changes or cancellations. You can also filter by attendance or waitlist status. **Steps:** 1. Navigate to the **Schedule** tab and click **Sessions**. 2. Select the relevant session. 3. Click **Message**. 4. Enter your subject and message. 5. Choose to send immediately or schedule for later. ![Image 37 1](https://sched.com/wp-content/uploads/2021/02/image-37-1.avif) Session emails will include your event’s header and the custom message content.     ![Image 38 1](https://sched.com/wp-content/uploads/2021/02/image-38-1.avif) --- ### **By Registration and Ticket Status** Use these message lists to send bulk messages to attendees, speakers, and buyers based on their registration or ticket status. This helps remind people to complete registration, assign tickets, pay invoices, or confirm they have a ticket. ![](https://sched.com/wp-content/uploads/2021/02/image-71-1.avif) | **Message List** | **Functionality** | | --- | --- | | **Attendees w/ Incomplete Registrations** | Send a message to attendees who have not completed it yet. | | **Speakers w/ Incomplete Registrations** | Send a message to speakers who still need to complete their registration. | | **Guest Buyers w/ Unassigned Tickets** | Send a message to guest buyers who purchased tickets but have not assigned them to attendees yet. | | **All Buyers w/ Unpaid Invoices** | Send a message to buyers who have unpaid invoices. This option may appear disabled when there are no unpaid invoices. | | **Attendees w/ a ticket** | Send a message to attendees who already have a ticket assigned to them. | | **Speakers w/ a ticket** | Send a message to speakers who already have a ticket assigned to them. | | **Attendees w/out a ticket** | Send a message to attendees who do not currently have a ticket assigned to them. | | **Speakers w/out a ticket** | Send a message to speakers who do not currently have a ticket assigned to them. |   --- ### **Messaging Individual Participants** Reach out directly to attendees for personalized follow-ups, such as lost items or post-event communication. **Steps:** 1. Go to the **Attendees** section or other role’s tab. 2. Click the attendee’s name. 3. Click **Message**. 4. Fill in the message form and send.![Image 3 3](https://sched.com/wp-content/uploads/2021/02/image-3-3.avif)   --- ### **Message Log Management** You can monitor and manage all your email communications from the Message Log. **Note:** Automatically generated emails (e.g., welcome invites, schedule reminders) are **not included** in the log and cannot be reviewed from this section. **To Access the Message Log:** 1. Go to your event’s **Control Panel**. 2. Under the **Communication** tab. 3. Select **Log**. ![Image 4 3](https://sched.com/wp-content/uploads/2021/02/image-4-3.avif) Within the Message Log, you can: - View sent and scheduled emails. - Reschedule or delete pending emails. - Track delivery status and recipient details for manual messages only - [Attendee Guides|Speaker Tools](https://support.sched.com/knowledge/attendee-guidesspeaker-tools?hsLang=en) - [Getting Started|Managing Attendees](https://support.sched.com/knowledge/getting-startedmanaging-attendees?hsLang=en) - [Attendee Guides](https://support.sched.com/knowledge/attendee-guides?hsLang=en) - [Video Tutorials](https://support.sched.com/knowledge/video-tutorials?hsLang=en) - [Getting Started](https://support.sched.com/knowledge/getting-started?hsLang=en) - [Customizing Your Website + App|Native](https://support.sched.com/knowledge/customizing-your-website-appnative?hsLang=en) - [Eventbrite Integration](https://support.sched.com/knowledge/eventbrite-integration?hsLang=en) - [Adding Sessions](https://support.sched.com/knowledge/adding-sessions?hsLang=en) - [Virtual and Hybrid Events](https://support.sched.com/knowledge/virtual-and-hybrid-events?hsLang=en) - [Managing Registration](https://support.sched.com/knowledge/managing-registration?hsLang=en) - [Managing Attendees](https://support.sched.com/knowledge/managing-attendees?hsLang=en) - [Managing Sponsors](https://support.sched.com/knowledge/managing-sponsors?hsLang=en) - [Managing Speakers](https://support.sched.com/knowledge/managing-speakers?hsLang=en) - [Customizing Your Website + App](https://support.sched.com/knowledge/customizing-your-website-app?hsLang=en) - [Native](https://support.sched.com/knowledge/native?hsLang=en) - [Reports & Exports](https://support.sched.com/knowledge/reports-amp-exports?hsLang=en) - [Subscriptions & Billing](https://support.sched.com/knowledge/subscriptions-amp-billing?hsLang=en) - [Uncategorized](https://support.sched.com/knowledge/uncategorized?hsLang=en) - [Ticketing](https://support.sched.com/knowledge/ticketing?hsLang=en) - [FAQ](https://support.sched.com/knowledge/faq?hsLang=en) - [Speaker Guides](https://support.sched.com/knowledge/speaker-guides?hsLang=en) - [Attendance Management](https://support.sched.com/knowledge/attendance-management?hsLang=en) [![Chill listening crop-3](https://support.sched.com/hubfs/sched-logo.svg "Chill listening crop-3")](http://sched.com) Sched Support Center Copyright © 2026, Sched LLC ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "caption" : { "@type" : "MediaObject", "contentUrl" : "https://support.sched.com/media-transcripts/214356531740/en.vtt", "inLanguage" : "en", "name" : "en Captions" }, "contentUrl" : "https://22154207.fs1.hubspotusercontent-na1.net/hubfs/22154207/video_assets/214356531740/inherited/web_optimized.mp4", "dateModified" : "2026-06-04T19:13:33.538Z", "duration" : "PT2M48S", "height" : 1080, "name" : "Messaging Participants in Sched", "thumbnailUrl" : "https://22154207.fs1.hubspotusercontent-na1.net/hubfs/22154207/Messaging%20Participants%20in%20Sched.mp4/medium.jpg", "uploadDate" : "2026-06-04T19:13:12.016Z", "width" : 1920 } ```