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      Diagnose Connectivity Issues

      Is your Sched site or mobile app running slowly? Please follow the steps below to help our team diagnose whether the issue is with our servers or your network connection.
      Mac
      1. Download MTR here.
      2. Install MTR. You may need to adjust your computer's security settings to install: System Preferences > Security & Privacy > General > "Anywhere" and/or confirm the installation of the unsigned package: System Preferences > Security & Privacy > General > Open anyway
      3. Make sure you're connected to the same wifi network that attendees are reporting trouble with.
      4. In your Search/Spotlight, search for "Terminal" and press enter.
      5. In Terminal, type the following (replace YOUREVENT with your own): 


        mtr YOUREVENT.sched.com

        1-Dec-29-2022-05-41-52-5914-PM
      6. Press Enter to start mtr trace and wait until the red column passes 200: 2-4
      7. Take a screenshot by pressing Command + Shift + 3. You can close the Terminal now.
      8. Find your Public IPv4 address by going to https://www.whatismyip.com.
      9. Email support@sched.com your MTR screenshot, your event URL, your event's location, and your Public IPv4 address.
      Linux
      1. Make sure you're connected to the same wifi network that attendees are reporting trouble with.
      2. Install MTR using your distro's package manager - yum/apt-get/yast mtr
      3. Open the terminal window and type the following (replace YOUREVENT with your own): sudo mtr YOUREVENT.sched.com3
      4. Wait for at least 200 packets to pass through, and take a screenshot.4
      1. Find your Public IPv4 address by going to https://www.whatismyip.com.
      2. Email support@sched.com your MTR screenshot, your event URL, your event's location, and your IP address.
      Windows
      1. Make sure you're connected to the same wifi network that attendees are reporting trouble with.
      2. Download WinMTR from http://sourceforge.net/projects/winmtr/
      3. Run it, under Host type: yourevent.sched.com, and click Start.5
      4. Wait for at least 200 packets to pass through, and take a screenshot.6
      5. Find your Public IPv4 address by going to https://www.whatismyip.com.
      6. Email support@sched.com your MTR screenshot, your event URL, your event's location, and your IP address.