---
title: Sched’s Built in Feedback Form
description: Both types of feedback are automatically active for all events unless the event is using the older Legacy Surveys format (a single-question, emoji-only form). If your event is using Legacy Surveys, th
---

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# Sched’s Built in Feedback Form

### Sched provides two types of feedback forms to help you gather valuable insights from your attendees:

- **Session Feedback** – for feedback on individual sessions.
- **Event Feedback** – for overall impressions of the event.

Both types of feedback are automatically active for all events unless the event is using the older **Legacy Surveys** format (a single-question, emoji-only form). If your event is using Legacy Surveys, these updated feedback forms will not be available unless you switch to the current format. If you don’t see the **Feedback Form** tab in your dashboard, contact **[support@sched.com](https://sched.com/guide/scheds-built-in-feedback-form/?preview_id=3105&preview_nonce=0c3bd4fa24&preview=true&_thumbnail_id=3106)**.

All plans include Session Feedback and Event Feedback with the default questions already in the form. If you want to **customize questions** or **add conditional logic**, these options are available when you upgrade to the **Ultra Plan**.

---

### Accessing Feedback Forms

1. Go to your event dashboard in Sched.
2. Click **Feedback Forms** in the left-side menu.
3. Use the tabs at the top to switch between: 
     - **Session Feedback**
     - **Event Feedback![Image 59 1](https://sched.com/wp-content/uploads/2021/02/image-59-1.avif)**

---

### Setting Up Your Feedback Form

Feedback forms are generated automatically with a set of default questions; there is no need to create them beforehand. You can edit or add questions at any time, or start a new form if you prefer.  
To edit and create a custom question.

1. Click **Edit Feedback** — this option is available in both the Session Feedback tab and the Event Feedback tab. ![Image 60 1](https://sched.com/wp-content/uploads/2021/02/image-60-1.avif)
2. **Form Details** – Add a short message or instructions at the top of the form.
3. **Form Questions** – Adjust the default questions or add new ones.  Once done, click **Next** to add a confirmation message.

**Default session questions:** 

- - “How satisfied are you with this session?” (cannot be edited, but can be moved and set to star or smiley rating style)
    - “What did you like about this session?”
    - “How can we make this session better?”  
      ![Image 53 1](https://sched.com/wp-content/uploads/2021/02/image-53-1.avif)

**Note:** Creating or customizing questions is available with the **Ultra Plan**, which also lets you build fully tailored feedback forms. On other plans, Session Feedback and Event Feedback still work with the default questions, providing quick, ready-to-use surveys. Upgrading to Ultra unlocks the flexibility to shape questions exactly to your event’s needs —[**contact our sales team**](https://sched.com/contact-experts/) to learn more.

4. **Confirmation Message** – Add an optional thank-you message shown after submission.

5\. Click **Done** to save your changes. Your form is saved automatically, even if you leave the page.

---

### Enabling or Disabling Feedback for Sessions *(Session Feedback only)*

You can turn feedback on or off for individual sessions. You can also do this via the session spreadsheet by typing “y” or “n” in the **Feedback** column, which is the last column.

1. Go to **Schedule → Sessions**.
2. Click **Edit**, or click the session title.
3. Toggle **Collect Feedback** on or off.![2025 08 15 06 32 56 1](https://sched.com/wp-content/uploads/2021/02/2025-08-15_06-32-56-1.avif)

---

### Question Types for Session & Event Feedback Forms

**Make your feedback forms more personal and relevant with custom questions and conditional logic questions — available only in the Ultra Plan.** Here’s how each question type works and when it’s best to use it.

| Question Type | What It Does | Example (Event/Session Feedback) | Supports Conditional Questions |
| --- | --- | --- | --- |
| **Text** | Lets people type their answer in their own words. | *“What did you enjoy most about this session?”* | ❌ No |
| **Multiple Choice** | Pick **only one** answer from a list. | *“How would you rate the speaker’s delivery?”* | ✅ Yes |
| **Checkboxes** | Pick **more than one** answer. | *“Which parts of the session did you find most useful?”* | ✅ Yes |
| **Dropdown (Single Select)** | Choose **one** answer from a dropdown list. | *“Which session did you attend?”* | ✅ Yes |
| **Dropdown (Multi-Select)** | Choose **more than one** answer from a dropdown list. | *“Which topics did you find most engaging?”* | ✅ Yes |
| **Email** | Collects an email address. | *“Enter your email to receive the event recording.”* | ❌ No |
| **Rating System** | Lets people give a score using **stars** ⭐ or **faces** 🙂🙁. | *“Rate the overall quality of the session (1–5 stars or faces).”* |  |

**Conditional Logic Questions**

**What it does:** Shows follow-up questions **only if** an earlier answer matches your set condition.

**Where it works:**

- ✅ Multiple Choice
- ✅ Checkboxes
- ✅ Dropdown (Single Select)
- ✅ Dropdown (Multi-Select)

**Why use it:** Keeps forms short, relevant, and focused on each attendee’s experience.

**Example:**

- Q1: *“Was the session content relevant to you?”* (Yes/No)
- Q2: *(Only if “No”) “Please share what topics would have been more helpful.”*

---

### Feedback Email Reminder

When the **Feedback Email Reminder** is enabled, attendees receive one email per day during your event with direct links to give feedback.![Image 63 1](https://sched.com/wp-content/uploads/2021/02/image-63-1.avif)

**Email Timing**

- - Sent between **5 PM and 6 PM** in your event’s time zone.
    - Each attendee gets only **one email per day**.
    - Emails are only sent during the event dates and stop after the last day.

**What’s in the Email**

- - A list of sessions they attended that still need feedback.
    - A link to the event feedback form (if Event Feedback is ON).

**Session Feedback**  
If **Session Feedback** is **ON**:

- - Attendees get an email each day they have sessions scheduled.
    - The email lists only that day’s sessions.
    - Session feedback will open 5 minutes before the scheduled start of each session and can be edited until 10 days after the last day of your event.

**Event Feedback**  
If **Event Feedback** is **ON**:

- - The event feedback email is sent on the **last day** of the event.
    - Event feedback will open at 9 AM on the first day of your event and can be edited until 10 days after the last day of your event.

**🚨 Important: Include Attendees Without a Schedule**  
This setting controls who gets the **event feedback email**:

- - **ON (Recommended for maximum feedback):** All attendees get the event feedback email, even if they have no sessions scheduled.
    - **OFF:** Only attendees with at least one scheduled session get the event feedback email. Those without sessions will not be prompted for event feedback.

***Tip:** Turning this ON often increases your overall feedback response rate.*

---

### Viewing Your Attendees’ Feedback

Once attendees start submitting feedback, responses appear under each form. You can:

- View ratings (stars or smileys)
- Read attendee comments
- Use the **search bar** to filter results.![Image 56 2](https://sched.com/wp-content/uploads/2021/02/image-56-2.avif)

**Exports:**

- **Session Feedback** – Downloadable from the Reports tab as an Excel (.xlsx) file.
- **Event Feedback** – Downloadable from the Reports tab as an Excel (.xlsx) file.  
  ![](https://sched.com/wp-content/uploads/2021/02/2025-09-11_07-24-42-1.avif)

---

### What Attendees See

**Session Feedback**

- - Opens 5 minutes before the scheduled start of each session and closes 10 days after the last day of your event.

- - A **Provide Feedback button** appears when you click the session title, on the session’s detail page, and when you hover over a session title.![Image 64 1](https://sched.com/wp-content/uploads/2021/02/image-64-1.avif)
    - If feedback has already been given, the button changes to **Edit Feedback**.
    - After submitting feedback for one session, attendees may be prompted to leave feedback for other sessions they attended.  
      ![Image 65 1](https://sched.com/wp-content/uploads/2021/02/image-65-1.avif)

**Event Feedback**

- - Opens at 9 AM on the first day of your event and closes 10 days after the last day of your event.

- - If  Event feedback has already been given, the button changes to **Edit Feedback.**
    - A **Provide Feedback** button appears in the site header after the event ends (visible for 7 days).![2025 08 14 04 23 39 1](https://sched.com/wp-content/uploads/2025/08/2025-08-14_04-23-39-1.avif)
    - After submitting, attendees may see suggestions to leave feedback for sessions they attended.

![Image 66 1](https://sched.com/wp-content/uploads/2021/02/image-66-1.avif)

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